I need to return an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred.

Please note:

• If you require a different product (rather than a different size or colour of the same product) you will need to place a new order online and return the original item for a refund.
• Some products are non-returnable; these are clearly marked with a '*' next to the product name. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Faulty item

If the item you received is faulty, please click here to Contact Michele quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

I received the wrong item

If the item you received is not what you originally ordered, please click here to Contact Michele quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

How long will it take to refund me?

Before contacting us please take note of the timescales required to process a refund:

• Please allow 3 working days from receipt of a return for us to process a refund.
• Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).
• After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 2 Working Days).

Do I have to pay for return postage?

If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility.

Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Why have you not refunded the delivery charge?

Delivery charges (the P&P cost you originally paid to have the order delivered to you) are non-refundable.

When will I receive my replacement?

Before contacting us please take note of the timescales required to process an exchange:

• Please allow 3 working days from receipt of a return for us to process an exchange.
• Once the exchange has been processed please allow the following additional days for delivery of your replacement item:
  UK: Up to 4 Working Days

Part of my order is missing

Regrettably mistakes can happen. If you have received you order and an item is missing, please click here to Contact Michele quoting your order number and the missing item and we will investigate the matter further.

Can I change my order

Once your order has been confirmed, it's not currently possible for you to change or cancel it prior to dispatch.

I forgot to use my Discount Code / I used my Discount Code but price stayed the same

Unfortunately we are unable to amend your order if a discount code was not originally applied at checkout.

Can you confirm you've received my return?

Unfortunately we cannot confirm when we have received your return. We do recommend however, that you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery through the carrier that you used.

Please note that we usually process a refund or exchange within 3 working days of receipt of your return. At this point we will email you confirmation of a refund, or send you your replacement. Please therefore do not contact us until 3 working days have passed since we received your return.

If it has been more than 3 working days since we received your return please click here to Contact Michele.